Overview

Our FSM Services help our customers to manage their field resources which include employees and equipment's; using technological capabilities to manage scheduling and dispatching by taking into consideration skills, work-orders, assets, applicable service policies, etc. Our Field Service Management practice has evolved from our long association with the Field service domain, direct interaction with business partner’s, and the urge to create solutions for tomorrow’s problems.

What is Field Service Management?

According to Gartner, Field Service Management (FSM) includes the detection of a field service need (through remote monitoring, inspection or a customer request), field technician scheduling and optimisation, dispatching, parts and information delivery to the field, and field technician process support. While this definition is generally applied to hard services, such as maintenance and telecom issues, it can also be extended to apply to soft services, such as cleaning and security.